March 25 & 26, 2025  |  New York City

Meet the Speakers

Joe Bechtel

VP AI Technology
PNC Bank

Mike Robinson

Head of Customer Experience
Barclays

Drew Lesicko

VP, Product and Technologu
SoulCycle, Inc

Mari Considine

Chief Marketing & Development Officer
Acenda Integrated Health

Courtney Warford

Former Global Director, Customer Experience
AGCO Corporation

Craig Antonucci

Chief Experience Officer
Autocar Trucks

Shri Nandan

VP, AI Experiences
Comcast

Ami Iceman

Chief Experience Officer
MSU Federal Credit Union

Daniel Yang

Managing Partner
Pacific Owl Ventures

Chris Vetrano

Head of Customer Experience
Flock Safety

Hilary Lurie-Malina

Sr. Director, Platform & Service Analytics
Expedia Group

Vinicius David

Chief Growth Officer
Birdie AI

Dennis Wakabayashi

The Global Voice of CX

Kathy Rudy

Chief Data & Analytics Officer
ISG

Keith Dawson

Research Director
ISG

Stacey Cadigan

Partner
ISG

Wayne Butterfield

Partner
ISG

Olga Kupriyanova

Principal Consultant
ISG

Dee Anthony

Director
ISG

Sunder Pillai

Director and Practice Leader Retail, CPG and Enterprise
ISG

Mark Deans

Director
ISG

Megan Walling

Partner, Head of Enterprise
ISG

Mark McGurren

Director-Mid-Market
ISG

Veronica Mathers

Director - Enterprise Change
ISG

Kristen Conner

Sr. Partner, Customer Transformation BPO Practice Leader
IBM

Nanda Reddy

Chief Technology Officer
GOHUNT LLC

Frank Casale

CEO
Tranquilla.ai

Sansan Fibri

Founder & CEO
Wakefully

Rachel Jaeggi

AVP - Client Experience
Fortitude Re

Deborah Dull

Managing Partner
Trillium Digital Services