Innovation Drives Change but Your Customers Drive Urgency
Feeling overwhelmed by shifting CX expectations and rapid AI innovation? How do you create memorable moments that nurture lasting relationships when customers needs are constantly changing? Providing exceptional end-to-end experiences is no longer an option - it's imperative.
At the Xperience Summit 2026, you’ll discover how top enterprises are turning disruption into growth — with real-world frameworks you can apply immediately.
- What did we learn from 2025?
- What changes are on the horizon for 2026?
- Where do you need to focus to stay on top?
WHAT YOU'LL DISCOVER
Designing the 2026 AI Customer Experience
How are leaders evolving CX on top of legacy systems—without breaking operations or betting on impossible rebuilds?
Why do most platforms fail at scale? How do you get the architecture right before AI becomes tomorrow’s technical debt?
Cost Cutting: The Demise of CX?
Have you fallen into the trap of “cheap cx”? How can you avoid cost-first decisions that quietly destroy loyalty, brand equity, and lifetime value?
Where does automation actually improve customer service? Where does it makes CX measurably worse?
AI @ Work
Are you redesigning work around human judgment and machine speed - or forcing AI into broken processes?
How should AI be used to continuously improve decisions, not just respond faster to the same old problems?
The Age of Specificity: Data-Driven, Customer -Defined
How are leading organizations leaving segmentation behind to deliver experiences designed for one customer at a time?
More data doesn’t help. How will poor data silently sabotage even your best experience strategies?
Early Bird All-Access Enterprise Pass
$1,295 $995
Early bird discount expires February 16, 2026.
| Meet the experts and ask your questions through exclusive 1:1 meetings
| One and a half days of unprecedented content
| Networking Reception
| Access to all presentations after the event
Attendance is reserved for IT and business executives from enterprise organizations. Technology and Software Providers who use this ticket to register will be cancelled.
You may qualify for a complimentary ticket. Use the link above to complete the application to determine if you are qualified.
What Our Attendees Have to Say
4 REASONS TO ATTEND IN 2026