Kelley Johnson is a Senior Customer Success Manager at Schneider Electric, where she leads the global post‑sales strategic partnership for Microsoft. In this role, Kelley partners with executive stakeholders to align strategic priorities, drive adoption at scale, and deliver measurable business outcomes across highly complex, multi‑region environments.
With over a decade of experience in Customer Success, Kelley has held senior roles at Sisense, Twilio, Workday, and Dataminr, consistently exceeding Net Revenue Retention targets and earning President’s Club recognition at both Twilio and Dataminr. At Sisense, she managed a strategic $8M+ book of business, achieved 106% NRR, increased product adoption by 40%, and led red‑account recovery efforts that reduced churn by 5%. Her enterprise experience includes customers such as American Express, Goldman Sachs, and Keller Williams.
Beyond customer delivery, Kelley serves as Chief of Staff for the Black Professional Employee Resource Network (BPERN), supporting executive strategy, operational rigor, and global programming. A trusted advisor and mentor, she is passionate about leveraging AI, automation, and analytics to make Customer Success more predictive, scalable, and impactful, and regularly speaks on enterprise CS leadership, value realization, and inclusive leadership.