Paul is SVP of CX Process Design & Strategy at KeyBank, where he leads enterprise transformation across customer experience, process design, and intelligent automation. With a background spanning management consulting and financial services, including Accenture, Nokia, and Bank of New York Mellon, Paul brings a pragmatic, execution‑focused perspective to digital transformation, AI adoption, and operational modernization. He is a frequent speaker on client‑centric transformation, applied AI, and driving measurable impact at scale.