The Post-Pandemic Consumer

Change is the only constant that we've known over the past two years. Everything, from how we meet, consume information, interact with brands, and our expectations for those interactions has changed. Zero fuss, zero hassle, immediate results, and the peace-of-mind that we're investing our money in well-valued brands are the cornerstones of our expectations as consumers. 

Today, consumers are:


Your consumers want to see that the companies they buy from care for the environment and demonstrate social responsibility - that you align with their values. They want transparency


Savvy with e-commerce technologies, workplace collaboration tools, and digital customer service experiences, your consumers know what a good experience looks like - and don't tolerate anything less. 


There's nothing worse than a disjointed experience. Your front, middle and back office must be connected so that your customers' buyer journey is continuous, smooth and efficient

One Day. Three Themes.

Exceeding Customer Expectations

You've had to quickly implement emerging technologies while balancing employee engagement, creating personalized experience and, ultimately, deliver strong brand loyalty at scale. In this theme, we will outline key driving factors that are shaping consumers' expectations.  

ESG - Technology & Sustainability

It’s estimated that almost two thirds of global greenhouse emissions come from food production, with clothing production the next largest contributor. Regenerative business promises the biggest positive impact on sustainability. In this theme, we’ll explore technologies being used to improve, measure and track sustainability progress, and why it matters to your consumers.

De-Risking the Supply Chain

Supply chain risk has emerged as one of the biggest challenges of the pandemic.  In this theme, we will examine the innovations that manufacturers, suppliers, and retailers are turning to for supply chain resilience.

Stay up-to-date with event announcements

Be the first to know when the 2022 Xperience Summit agenda has been released and speakers are announced. 

2021 Event Highlights

Relive the insights, the trends and solutions we presented at the 2021 ISG Xperience Summit.  

Join us, virtually, on March 22

Giving you the opportunity to participate from the comfort of your remote office and easily network with other virtual participants. 


All-Access Enterprise Ticket

Full access to the virtual and on-demand event



A Community of Peers

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Service & Technology Provider Ticket

Full access to the virtual and on-demand event



A Community of Peers

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On-Demand All-Access Ticket

Full access to the post-event content




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ISG's Commitment to CSR

For every event registrant, ISG will plant a tree to help offset the carbon emissions generated by the event. 

Xperience Summit

Turn disruption into a drive for continuous innovation and digital transformation.

March 22, 2022

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No transformation journey is complete without the implementation of the right technology. We partner with leading technology providers and implementers to connect attendees with the right solutions to their unique business challenges.

Interested in becoming an event sponsor? Get in touch!