The Post-Pandemic Consumer
Change is the only constant that we've known over the past two years. Everything, from how we meet, consume information, interact with brands, and our expectations for those interactions has changed. Zero fuss, zero hassle, immediate results, and the peace-of-mind that we're investing our money in well-valued brands are the cornerstones of our expectations as consumers.
Today, consumers are:
Values-Orientated
Your consumers want to see that the companies they buy from care for the environment and demonstrate social responsibility - that you align with their values. They want transparency.
Digital
Savvy with e-commerce technologies, workplace collaboration tools, and digital customer service experiences, your consumers know what a good experience looks like - and don't tolerate anything less.
Connected
There's nothing worse than a disjointed experience. Your front, middle and back office must be connected so that your customers' buyer journey is continuous, smooth and efficient.
One Day. Three Themes.
Exceeding Customer Expectations
You've had to quickly implement emerging technologies while balancing employee engagement, creating personalized experience and, ultimately, deliver strong brand loyalty at scale. In this theme, we will outline key driving factors that are shaping consumers' expectations.
ESG - Technology & Sustainability
It’s estimated that almost two thirds of global greenhouse emissions come from food production, with clothing production the next largest contributor. Regenerative business promises the biggest positive impact on sustainability. In this theme, we’ll explore technologies being used to improve, measure and track sustainability progress, and why it matters to your consumers.
De-Risking the Supply Chain
Supply chain risk has emerged as one of the biggest challenges of the pandemic. In this theme, we will examine the innovations that manufacturers, suppliers, and retailers are turning to for supply chain resilience.
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2021 Event Highlights
Relive the insights, the trends and solutions we presented at the 2021 ISG Xperience Summit.
Join us, virtually, on March 22
Giving you the opportunity to participate from the comfort of your remote office and easily network with other virtual participants.
All-Access Enterprise Ticket
Full access to the virtual and on-demand event
Complimentary
Thought-Leadership
A Community of Peers
Resource Center
Service & Technology Provider Ticket
Full access to the virtual and on-demand event
$395
Thought-Leadership
A Community of Peers
Resource Center
On-Demand All-Access Ticket
Full access to the post-event content
$150
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ISG's Commitment to CSR
For every event registrant, ISG will plant a tree to help offset the carbon emissions generated by the event.
Xperience Summit
Turn disruption into a drive for continuous innovation and digital transformation.
March 22, 2022
Virtual
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