Name
PANEL: Beyond “Cheap CX": Trust is the New Experience
Date & Time
Monday, March 30, 2026, 4:30 PM - 5:00 PM
Speakers
Rajib Datta- ISG
Shannon Hoekstra- College of American Pathologists
Emma Hollister- Amwins
Lee Kemp- PCNA
Pete Nicoletti- Check Point
Rajib Datta Shannon Hoekstra Emma Hollister Lee Kemp Pete Nicoletti
Description
  • The risks of over-automation
  • Customer trust as a strategic priority
  • The balance between efficiency and empathy
Location Name
Mosaic Ballroom
Full Address
The Joule
1530 Main St STE 100
Dallas, TX 75201
United States
Sponsored By