Name
FEATURED PRESENTATION: The Missing Ingredient to Achieving the Full Value of your Experience Initiative
Date & Time
Tuesday, March 19, 2024, 10:10 AM - 10:30 AM
Speakers
Description
When we are transforming the customer journey to optimize their experience, we’re asking customers and employees to change. External and internal change management is an often-forgotten ingredient to achieving the full value of a CX initiative. In the following session, we'll discuss the benefits of infusing change management principles to the customer experiences you are driving and the impact that it will have on delivering on the full value of your initiative to your employees and customers.
Location Name
Enterprise Ballroom
Full Address
convene
360 Madison Ave
New York New York 10017
360 Madison Ave
New York New York 10017
Session Type
Featured Presentation