Total Experience: Reimagined
The only thing moving faster than technology is technology consumers. And keeping up can make or break your business.
But adapting to customer needs is a moving target. How do you create memorable moments that nurture lasting relationships when customers needs are constantly changing? Providing exceptional end-to-end experiences is no longer an option - it's imperative.
Join us on March 18 - 19, 2024, in New York City to explore the latest CX and EX trends and take home an action plan to turn your organization into a customer-first enterprise.
What You'll Discover:
The Leading Edge: AI-enabled CX
AI-driven transformation isn't a promise for tomorrow, it's today's reality. Organizations are using AI to improve experiences, increase efficiency in operations that can be easily scaled and enhance personalization. But applying AI in real life comes with some challenges.
We'll explore how to build empathy into your AI strategy and identify and prepare for the pain points you need to consider before implementing AI at scale.
Take Flight: Technology that Transforms
It's no secret that technology is the driving force behind transforming customer convenience and engagement. Selecting the right tools will help you secure and retain your customer base, adapt to fluctuating demand and scale your operations.
We'll show you how to select the right technologies for your customer experience strategy and how to efficiently integrate them into your existing tech stack to create a secure, intelligent and connected experience for your customers.
Seamless Synergy: Hybrid CX & Omnichannel Strategies
Three quarters of consumers expect a fusion of physical and digital channels. This requires data-driven, hyper-personalized experiences that are tailored to an individual's preferences and predicts their next move.
We'll show you what it takes to execute a hybrid CX strategy across every touchpoint.
Employee Experience: The Catalyst for CX Excellence
Employee experience and customer experience are symbiotic. Fostering employee experience is now a strategic business imperative.
We'll show you how to enable a company culture that empowers your employees, ignite loyalty and empower genuine customer connections.
Why ISG Events?
When you make a strategic business investment, you expect exceptional ROI. The same should go for your technology conference experience.
ISG events deliver innovative yet practical ideas and insights from thought leaders who have decades of experience in the field. We don’t simply theorize; we've lived it.
Bringing together these ISG thought leaders with industry visionaries and your most engaged peers in an intimate setting, every ISG event dives deep into the next game-changing opportunity for your business. It’s an experience you won’t want—and can’t afford—to miss.