March 18 & 19, 2024

New York City, NY

Total Experience: Reimagined 

The only thing moving faster than technology is technology consumers. And keeping up can make or break your business. 

But adapting to customer needs is a moving target. How do you create memorable moments that nurture lasting relationships when customers needs are constantly changing? Providing exceptional end-to-end experiences is no longer an option - it's imperative. 
Join us on March 18 - 19, 2024, in New York City to explore the latest CX and EX trends and take home an action plan to turn your organization into a customer-first enterprise. 


What You'll Discover:

Featuring Insights From: 

Agenda At-a-Glance


1:00 PM

Registration & a Light Lunch


General Sessions

1:30 PM

General Sessions

4:20 PM

Startup Challenge

2:35 PM

Networking Break & Innovation Labs

5:00 PM

Chairman's Close - Day One

2:55 PM

Theme One 
The Leading Edge: AI-enabled CX

5:10 PM

Welcome Reception


8:00 AM

Registration & Breakfast

1:30 PM

Theme Three
Seamless Synergy: Hybrid CX & Omnichannel Strategies

9:00 AM

General Sessions

1:30 PM

General Sessions

10:40 AM

Networking Break & Innovation Lab

3:00 PM

Theme Four
Employee Experience: The Catalyst for CX Excellence

11:00 AM

Theme Two
Take Flight - Technology that Transforms

3:00 PM

General Session

11:00 AM

General Sessions

4:30 PM

Chairman's Close

12:25 PM

Lunch with Table Topic Discussions

4:45 PM

Closing Reception

Why ISG Events?

When you make a strategic business investment, you expect exceptional ROI. The same should go for your technology conference experience. 

ISG events deliver innovative yet practical ideas and insights from thought leaders who have decades of experience in the field. We don’t simply theorize; we've lived it

Bringing together these ISG thought leaders with industry visionaries and your most engaged peers in an intimate setting, every ISG event dives deep into the next game-changing opportunity for your business. It’s an experience you won’t want—and can’t afford—to miss.

Have a Question?

Do you have a question about the event or want to keep up to date with the latest conference updates? Send us a message and a member of the team will get back to you.