Name
FEATURED PRESENTATION: Experience-Led Transformation & AI: The New Standard for Service in the Agentic Era
Date & Time
Tuesday, March 25, 2025, 2:45 PM - 3:15 PM
Speakers


Description
The era of agentic AI is here, and it’s revolutionizing the way we engage with customers. If your business isn’t keeping pace with the latest advancements, you could be falling behind. Powering your customer experience with AI, even if you’re early in the AI journey, is no longer just an option—it's a business imperative.
Join us to discover how Fortitude Re is navigating their own experience-led transformation, partnering with IBM to overcome challenges and infuse AI while establishing a path to prolonged business value. Gain actionable insights from their journey and learn how you can leverage these strategies to accelerate your own AI adoption and elevate your customer experience to new heights.
Location Name
Broadway Ballroom
Full Address
The Westin New York at Times Square
270 West 43rd St
Manhattan
New York, NY 10036
United States
270 West 43rd St
Manhattan
New York, NY 10036
United States