CURRENT RESPONSIBILITIES:
- Guide data collection & validation of Application Maintenance and Development Services information
- Conduct detailed industry benchmarking for managed services. Analyze service levels, hourly rates, terms & conditions, AI policy, and best practices.
- Manage renegotiation of EUC, Network Managed Services, Cybersecurity, Cloud Services, Collaboration Services, and ServiceNow contracts with large Service Provider.
VERTICAL: Multiple (e.g., Oil & Gas, Healthcare)
SERVICE LINE: Sourcing
REGION: Americas
WHAT DO YOU WANT TO HEAR FROM THE PROVIDERS?:
- How providers are leveraging AI to drive innovation, improve service delivery, ensure responsible and ethical use, address data privacy and compliance, and deliver measurable value and outcomes for our organization (including relevant case studies)
- How they are innovating in service delivery, technology, and process improvement (including relevant case studies).
- Insights on market trends, emerging risks, and opportunities for cost optimization.