As organizations adopt advanced GenAI and agentic AI systems, experiences are shifting from broad personalization to true individual specificity: dynamic, context-aware interactions that respond uniquely to each person’s needs, preferences, and intent. 

• How can you design intelligent experiences that adapt in real time, across customer journeys, employee workflows, service experiences, and digital channels? 
• What does it take to move beyond personalization and create truly individual-centric experiences powered by AI?