Name
ISG PREDICTS: Beyond Automation: Designing Intelligent, Trust-Driven Customer Experiences
Date & Time
Tuesday, March 31, 2026, 8:40 AM - 9:10 AM
Speakers
Description
As AI becomes embedded across organizations, the real differentiator is no longer the technology itself, it's the decisions businesses make about how, where, and why it is applied. As a CX leaders, how can you modernize experiences without ripping out core systems, avoid the trap of “cheap CX,” and design workflows that elevate both customers and employees while focusing on trust, specificity, and responsible data use?
Location Name
Mosaic Ballroom
Full Address
The Joule
1530 Main St STE 100
Dallas, TX 75201
United States
1530 Main St STE 100
Dallas, TX 75201
United States