Stacy Sherman, a renowned professional speaker and customer experience (CX) expert, specializes in strengthening loyal relationships between individuals and companies. She’s coached and delivered hundreds of speeches and workshops based on her Heart & Science™ framework that consistently produces tangible results and brand distinction. Stacy's been walking the talk for 25 years as a strategist and practitioner at companies of all sizes and industries, i.e., Verizon, Liveops, Schindler Elevator Corp, Wilton Brands, AT&T. Recognized repeatedly as a Top 30 Global Guru and a Top 25 CX Thought Leader by ICMI, Stacy is also a W3 award recipient for her Doing CX Right podcast. LinkedIn Learning course and Journey Management book, offering deeper insights into CX, are launching in 2024.