Navigating customer needs demands finesse and precision. Without the guidance of a CX playbook, staying afloat amidst these changes can be challenging. However, with strategic direction, you're not just keeping pace – you're positioned to thrive. In the following session, Dennis Wakabayashi, known as The Global Voice of CX, unveils his 2024 CX Playbook, offering straightforward frameworks for understanding and applying both inside-out and outside-in CX perspectives. Learn to navigate internal team dynamics and harness customer feedback to drive your initiatives forward. Whether you're shaping CX strategy or enhancing customer engagement, this session equips you with the essential tools for success in the evolving landscape of customer experience.