“In the age of AI, customers don't want to convert on your website; they want to converse with you." AI has brought transformative capabilities, but it often falls short in one critical aspect – the human touch. When cold responses and impersonal interactions threaten to hinder rather than help, it's time to emphasize human empathy in the design of AI applications. In this session, we dive into the critical need to bridge the AI gap, recognizing that empathy is the missing link in delivering truly transformative experiences. We guide you on a journey to create more empathetic and impactful customer interactions, achieved through the responsible human-driven AI. The result? Elevated trust and engagement, charting a course towards a brighter, more connected future.