Rightpoint, a Genpact (NYSE: G) company, is a global leader in enterprise-wide digital experience services. We drive growth for our clients by delivering experiences that transform how people, technology and businesses interact. We call this Total Experience. Our diverse teams lead with empathy, data, and creativity—always in service of experience. From whiteboard to roll-out, we help our clients embed experience across their operations from front to back office to accelerate digital transformation through a human-centric lens. For more information, visit www.rightpoint.com and connect with us on LinkedIn, X, Facebook and Instagram.

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 325,000 team members more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.

Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional customer service that is instant, personalized, in any language, and on any channel. Through the perfect combination of Generative and Conversational AI, Cognigy’s AI Agents are shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time. Over 1000 brands worldwide trust Cognigy and its vast partner network to create AI customer service agents for their business. Cognigy's worldwide customer portfolio includes Bosch, Frontier Airlines, Lufthansa Group, Mercedes-Benz, and Toyota.

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 743,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

Stacy Sherman, Doing CX Right
A renowned professional speaker and customer experience (CX) expert. Specializes in strengthening loyal relationships between individuals and companies. She’s coached and delivered hundreds of speeches and workshops based on her Heart & Science™ framework that consistently produces tangible results and brand distinction. Stacy's been walking the talk for 25 years as a strategist and practitioner at companies of all sizes and industries, i.e., Verizon, Live ops, Schindler Elevator Corp, Wilton Brands, AT&T. Recognized repeatedly as a Top 30 Global Guru and a Top 25 CX Thought Leader by ICMI, Stacy is also a W3 award recipient for her Doing CX Right podcast. LinkedIn Learning course and Journey Management book, offering deeper CX insights, are launching in 2024. Her Why: To cultivate meaningful experiences that enrich people's lives.

The Global Voice of CX, orchestrates international media properties that bridge continents and cultures, uniting a vast audience of over 176,000 professionals in customer experience. The diverse suite of offerings, include The CX Tea Show, The CX Hall of Fame, X Update Show, and CX In The Wild featuring renowned guests and leading brands from across the globe.

Ema is a next-generation technology company focused on harnessing the power of artificial intelligence to transform enterprises. Through its Universal AI Employee, Ema is defining how machines and humans work together to build the future of work. Ema is the missing operating system that makes Generative AI work at an enterprise level. Using its patent-pending technology, Ema boosts productivity across every role in the enterprise by automating any complex workflow, standard or specialized, with a simple conversation. She is simple to use, trusted and highly accurate. Ema is backed by leading investors including Accel, Section 32 and Prosus Ventures. For more information, please visit: www.ema.co.

Protecto.ai is a data privacy technology firm that assists companies in identifying and mitigating privacy and security risks within enterprise data. Their innovative technology scans data sources for sensitive information, identifies exposed data, and masks it to preserve its usability for Generative AI, data migration, and business intelligence applications.Protecto.ai stands out as the sole solution capable of maintaining data utility in a Large Language Model (LLM). It ensures that, even when processing tokenized sensitive data, the LLM's responses remain coherent and logical. This indicates that the LLM comprehends the underlying sensitive data (such as PHI, PII, etc.) despite its tokenization by Protecto.ai. Unlike other solutions that generate inconsistent tokens for the same entity across different sessions, leading to significant information loss in LLMs, Protecto.ai maintains consistency. Moreover, Protecto.ai facilitates Role-Based Access Control (RBAC) in LLMs and can filter context based on authorization levels in a Role-Aware Gateway (RAG), ensuring users access only the content they are permitted to see.These services are accessible through Protecto.ai's APIs and their secure RAG as a service. Depending on your architectural needs, it can be deployed on-premises or consumed through SaaS.

WiserOwl provides CX leaders a new data-driven approach to go beyond traditional metrics and see the economics of CX. Customers have decreased turnover 50%, increased productivity 40%, and achieved 96% CSAT. Today’s CX leaders need intelligence that explains not only how well customers are served, but also how financially efficient that service is delivered. Organizations now have a solution to gain $1 million for every 100 agents and hit CX goals — in under 12 months.

The world of enterprise technology is soaring high. Every minute, new technological innovations are cropping up in different corners of the world. Every technologist out there wants to stay abreast of all the latest trends in enterprise technology and innovation. CIOInsights works to bring to all the tech enthusiasts the latest information from the world of innovative enterprise solutions. This new world belongs to tech start-ups. We amalgamate all aspects of technology to give an unparalleled digital experience to our ambitious entrepreneurs striving to reach the top. We at CIOInsights magazine give our readers every thorough detail from every arena in technology.

CIOReview is one of the leading print magazines in the US. It is the knowledge platform where C-suite executives deliberate on critical market challenges and current technological trends across industries. We are a unique magazine because all of our contributors are senior executives from the industry.

CIO TechWorld's IT and business magazines serve as a convergence point for technology solution providers and buyers, including CIOs and other technology decision-makers. These magazines play a crucial role. They help you discover the top technology solution providers and gain valuable insights from articles written by prominent CIOs and CXOs, enabling you to make well-informed technology decisions.

CrmXchange is a premier website dedicated to providing information in an interactive environment for CRM/Contact Center professionals. The site offers white papers, newsroom, monthly columns, a showcase for products and services for the industry, and free webinars on a variety of CRM and Contact Center issues. http://WWW.CRMXCHANGE.COM.

Hifo.co is a smart B2B directory that revolutionises the approach to search. Hifo enables buyers and procurement teams to find out exactly which tech companies provide the precise service or product needed, compare them side by side, and then quickly down select to the ones which are the best potential fit. Designed to enable the strong companies to position themselves so that they can be easily and favourably compared with the competition. Hifo also allows vendors to include key procurement qualifiers such as profitability, turnover, client size, countries served, and the buyer can then down select accordingly.

HRM Outlook magazine is a technology media-house that publishes all the latest information about the workforce that is necessary to improve the performance of businesses. We cover various topics, such as talent management, employment law, HR technology, recruitment, diversity, leadership, well-being, etc. With a team of experienced HR experts and industry insiders, we bring you up-to-date coverage on the most pressing HR issues, from talent acquisition and development to diversity and inclusion, and everything in between.

ICON Outlook Magazine is a hub for businesses around the world using technology to transform our world. Our seasoned researchers, analysts, and writers spot global trends and the latest tech marvels poised for disruption. As a team with the most powerful and futuristic vision, we cater to the largest community of tech buyers, users, and enthusiasts around the globe. We demystify the industry space, enabling businesses to modernize and grow by creating their own niche of innovation.

Procurement League is a pioneer in B2B marketing, shaking up how various sectors, including Pharma/Biotech, approach marketing. We're not just about marketing; we also value the procurement community. Our well-thought-out package of solutions works together to boost brand visibility, steer strategic growth, and build lasting customer connections. Our mix of expert content creation, smart advice, and advanced community technology covers everything from content to connections to business. This isn't just marketing – it's about being part of a community and always learning. We're here to partner with you for growth, transforming how marketing works, all while staying connected to the heart of procurement knowledge and community involvement.

Telecom Reseller is your source for news, information and insight on UC, Cloud and Collaboration. We report extensively on enterprise grade cloud, mobility, Teams, AI and on prem based solutions. Our eBulletins, podcasts, broadcasts, online and print editions reach over 40,000 qualified readers. For a free subscription visit http://telecomreseller.com/subscribe-form/.