Urvashi Sheth is a leader in Global Customer Support with over 20+ years of experience building and directing multi-tiered, omni-channel based customer experience and service operations for startups to Fortune 500 companies. Urvashi is currently the Chief Customer Officer at Intermedia – A cloud communication company. Previously Urvashi managed Global Customer Care for Western Digital & SanDisk managing worldwide support and warranty operations. Urvashi has been instrumental in transforming company’s customer support & Operations to a world-class teams that provides not just basic customer service, but also technical support, high-traffic online support, return merchandise authorization and Strategic Client Services Management. She has vast experience in B2B, B2C, retail and enterprise support. Her passion is developing innovative, AI based cost-effective, culturally appropriate, customer friendly solutions that not just improve the bottom line, but also enhance the customer experience for a rapidly growing global customer base.

Urvashi earned her Bachelor’s degree in Business from the University of Mumbai and her MBA from the University of San Francisco’s Graduate School of Management. Urvashi's other interests include reading, nature and wildlife photography, travel, and spending time with her husband and daughter.

Awards & Recognition:
2014 Gartner & 1to1 Media CRM Excellence Gold Award for Customer Experience
2014 Contact Center World Best Outsourcing Partner Award
2015 1to1 Media Customer Champion Award
2017: Oracle Modern Service Experience Award: Top Innovation Award
2017: Leadership Award: Western Digital Transformation & Innovation Award
2019/20/21: JD Power – Excellence in Technical Support
2021: Technology Woman of the Year – Stieve Awards
usheth@intermedia.com