Name
PANEL: Driving Brand Loyalty and Trust through Customer-centric Ecosystems
Date & Time
Tuesday, May 16, 2023, 11:00 AM - 11:30 AM
Speakers
Christie Apodaca - ISG
Sahil Sabharwal - American Express
Elizabeth Megathlin - Alaska Airlines
Anshuman Singh - LTIMindtree
Xiuzhen(Flora) Zhang - Trip.com
Christie Apodaca Sahil Sabharwal Elizabeth Megathlin Anshuman Singh Xiuzhen(Flora) Zhang
Description

Digitization has enabled customer ecosystems that intrinsically drive brand loyalty and engagement. While these ecosystems are designed to inform behavior, preferences, and the customer journey, the real value is in leveraging them to increase trust and drive brand loyalty. Achieving such an ecosystem requires safe and consistent customer experiences, as well as a unique approach that sets your brand apart. In this panel, we dive into how organizations are achieving such winning customer ecosystems.

Location Name
Union Square Ballroom
Full Address
Marriott San Francisco Union Square
480 Sutter Street
San Francisco, CA 94108
United States
Session Type
Panel
Sponsored By
Theme
Driving Brand Loyalty with Consistent & Seamless Customer Engagements