Name
KEYNOTE PRESENTATION: Giving Customers a Voice in a World Full of Numbers
Date & Time
Tuesday, May 16, 2023, 9:40 AM - 10:10 AM
Speakers
Description
The fascination with big data, statistical averages, and algorithms is in opposition to the quest to cultivate lasting customer loyalty based on positive emotional experiences, creating inherent tension. This tension needs to be resolved by any business which wants to win the hearts and minds of the customers of today and tomorrow. You need to treat customers as people instead of just numbers.
Location Name
Union Square Ballroom
Full Address
Marriott San Francisco Union Square
480 Sutter Street
San Francisco, CA 94108
United States
480 Sutter Street
San Francisco, CA 94108
United States
Session Type
Keynote