The pandemic affected a quantum jump in the way enterprises operated. The last three years transformed remote working and redefined what is expected by customer and employee experiences. As part of this sudden change, the vast majority of enterprises successfully placed much of their applications and infrastructure in some form of cloud. As a consequence, the amount of data to be managed increased exponentially. Paramount in today’s new reality, enterprises must build seamless integration of data and human experience using technology. ISG expects topics like Data+CEX, consumer-centric AI ladder, sentiment AI, data concierge, human-data interface and leveraging the data capital to be critical to success as we begin planning for 2024.