Name
PANEL: How to put the Human into Your Digital Experience (at least when it’s needed)
Date & Time
Monday, May 15, 2023, 3:50 PM - 4:20 PM
Speakers
Description
The Pandemic placed unanticipated demands of providing contactless and seamless experiences to customers as they traverse through their journey with a brand. Many of these journeys had to move from a physical to a digital experience, but what did we lose out on when this happened, and how are organizations coping with a lighter touch on the physical side? How do we humanize our digital experiences, to ensure that we can still build loyalty, through moments of brilliance and ensure we succeed in a new digital ecosystem of capabilities.
Location Name
Union Square Ballroom
Full Address
Marriott San Francisco Union Square
480 Sutter Street
San Francisco, CA 94108
United States
480 Sutter Street
San Francisco, CA 94108
United States
Session Type
Panel
Sponsored By
Theme
Humanizing the Digital Experience in the Post-Pandemic World