Phrases such as contactless, seamless, hyper-personalization have become ubiquitous as customers continue to demand deeply personalized engagements and want to buy from brands that match their values. Technology transformation is critical in delivering a winning customer experience (CX) approach.

In this session, we’ll address emerging technology and business megatrends that define the next era of CX including:

The impact CX is having on the technology landscape including legacy modernization, ESG programs, industrializing connected ecosystems and supply chain resiliency.

The role of cost optimization in delivering operational efficiency and value realization

The consumer expectations that are driving new tec

In this session, we’ll address emerging technology and business megatrends that define the next era of CX including: 

• The impact CX is having on the technology landscape including legacy modernization, ESG programs, industrializing connected ecosystems and supply chain resiliency.
• The role of cost optimization in delivering operational efficiency and value realization
• The consumer expectations that are driving new technology outcomes