Imagine if every employee had a brilliant AI assistant, amplifying their skills and supercharging their ability to deliver exceptional experiences. Welcome to the era of the augmented agent. This forward-looking session explores how AI is revolutionizing the employee experience, transforming frontline workers into super-agents capable of handling complex queries with unprecedented speed and accuracy. We'll dive into real-world case studies of organizations using AI to empower their workforce, examining the impact on employee satisfaction, customer outcomes, and bottom-line results. Learn how to implement AI tools that enhance rather than replace human skills, and discover strategies for cultivating a culture where humans and AI thrive together.