The battle for customer loyalty begins with your own employees. Many organizations still treat employee experience as HR's responsibility those separating from the competition leverage it as a strategic advantage that directly impacts customer satisfaction. Companies creating integrated experience ecosystems where employee engagement directly translates to customer loyalty will win. 

• What hidden EX opportunities are you missing? 
• How quickly can you transform employee satisfaction into customer advocacy?
• What EX-CX frameworks should you consider to align employee capabilities with customer expectations?