Name
ISG INSIGHTS: Culture of Empowerment: Building a Customer-Obsessed Organization from Within
Date & Time
Wednesday, March 26, 2025, 2:15 PM - 2:35 PM
Speakers
Description
Service excellence isn't a process — it's a mindset embedded in company culture. Rigid policies constrain employee initiative, creating predictable but uninspiring customer interactions.
- How is your organizational culture either enabling or preventing memorable customer moments?
- What cultural barriers stand between your employees and their best customer work?
- How do you redesign organizational values that celebrate customer-focused risk-taking?
Location Name
Broadway Ballroom
Full Address
The Westin New York at Times Square
270 West 43rd St
Manhattan
New York, NY 10036
United States
270 West 43rd St
Manhattan
New York, NY 10036
United States