Name
FEATURED PRESENTATION: Turning AI and Personalization into Real CX Outcomes
Date & Time
Tuesday, March 31, 2026, 12:35 PM - 1:05 PM
Speakers
John Boccuzzi- ISG
Vandhana Bhaskaran- United Airlines
Rajanish Singh- DXC Technology
John Boccuzzi Vandhana Bhaskaran Rajanish Singh
Description
  • United Airlines’ approach to delivering a seamless, end-to-end passenger experience
  • The role of real-time coordination across crews, operations, and service teams
  • The importance of AI and data-driven intelligence in modern CX delivery
Location Name
Mosaic Ballroom
Full Address
The Joule
1530 Main St STE 100
Dallas, TX 75201
United States