Full Name
Sam Stern
Job Title
Senior Manager, CX
Speaker Bio
Sam Stern is a customer experience expert with more than 20 years in the field. Within CX, he’s been a practitioner, podcaster, keynote speaker, thought leader, and community builder. He’s helped hundreds of companies create better experiences.

Currently, he is a member of the LinkedIn customer experience team, responsible for experience design for the platform’s 1 Billion-plus members and customers. Sam is a certified LinkedIn Learning instructor with two course on Customer Experience. He writes a monthly column on CX for CMSWire, and publishes his own CX Patterns podcast and newsletter twice a month.

In past roles, Sam started a CX team for the footwear company New Balance and worked in research and consulting roles at Forrester Research. While there, Sam launched Forrester’s ground-breaking CX Certification training curriculum.

Sam lives in Cambridge, MA with his wife, two daughters, and their dog Cheese.
Sam Stern