Traditional metrics are usually incomplete, inaccurate and misleading, yet decision makers continue to rely on them without question.
Contact Center, CX, and Back-office leaders who pause to assess if their metrics paint a complete picture swiftly lose confidence in them.
How can we more efficiently balance the cost of CX with customer value and productivity?
people How can we continuously retain more of the right talent?
attach_money How can we more accurately determine which technology choices deliver the highest ROI — in advance of committing?
WiserOwl's decision intelligence app works with your existing systems, leveraging AI to elevate contact center and back-office decision making across all channels, teams, and technologies - in near real-time.
What People are Saying
“We chose WiserOwl because leadership needed a path forward. We have to understand the financial cost of getting work done if we’re going to achieve any revenue increase and cost reductions.” — Chief Information Officer, WiserOwl Client
Gone are the days of solely relying on traditional contact center measures and KPIs.” — Contact Center Leader, WiserOwl Client
“While contact centers are well-oiled efficient machines, they struggle at translating metrics into enterprise awareness and value and the downstream effects. WiserOwl gets them closer.” — Well Known Industry Analyst
“WiserOwl validates how efficiently we use our technology stack so we can better leverage what we have to address contact center needs before spending more. Little did we know there was such a significant under-utilization of technology.” — Senior Director, IT Services, WiserOwl Client
What People are Saying
“We chose WiserOwl because leadership needed a path forward. We have to understand the financial cost of getting work done if we’re going to achieve any revenue increase and cost reductions.” — Chief Information Officer, WiserOwl Client
Gone are the days of solely relying on traditional contact center measures and KPIs.”
— Contact Center Leader, WiserOwl Client
“While contact centers are well-oiled efficient machines, they struggle at translating metrics into enterprise awareness and value and the downstream effects. WiserOwl gets them closer.” — Well Known Industry Analyst
“WiserOwl validates how efficiently we use our technology stack so we can better leverage what we have to address contact center needs before spending more. Little did we know there was such a significant under-utilization of technology.” — Senior Director, IT Services, WiserOwl Client